TradeCalls Terms & Conditions

Effective Date: 30/04/2026
Business Name: TradeCalls Australia Pty Ltd
ACN: 697 473 840
ABN: 92 697 473 840
Contact: hello@tradecalls.com.au
Website: tradecalls.com.au

1. Introduction

These Terms & Conditions (“Terms”) govern the provision of AI-powered phone answering, call handling, lead capture, SMS notifications, call recording, and related services (“Services”) supplied by TradeCalls Australia Pty Ltd (“TradeCalls”, “we”, “us”, “our”) to you (“Customer”, “you”, “your”).

By engaging TradeCalls, accepting a quote, completing onboarding, or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

2. Services

TradeCalls provides AI-powered receptionist services designed to assist businesses in managing inbound customer calls.

Services may include:

  • AI-powered inbound call answering

  • Caller information capture

  • Job detail collection

  • Lead qualification

  • SMS call summaries

  • Call forwarding (where applicable)

  • Call recording and transcription

  • Workflow automation

  • CRM and third-party integrations (where agreed)

TradeCalls reserves the right to modify, improve, suspend, or discontinue any Service feature at any time.

TradeCalls does not guarantee:

  • lead generation;

  • increased revenue;

  • job bookings;

  • conversion outcomes.

3. Setup and Onboarding

A one-time setup fee applies before Services commence.

Setup may include:

  • AI agent configuration

  • business information setup

  • call routing setup

  • SMS notification setup

  • workflow design

  • integration setup

  • onboarding support

Setup fees are payable upfront and are non-refundable once setup has commenced.

Setup timelines are estimates only.

4. Subscription Fees and Auto Billing

Services are supplied on a recurring monthly subscription basis.

Monthly subscription fees:

  • are billed in advance;

  • are automatically debited on the agreed billing date;

  • continue until cancelled under these Terms.

By subscribing, you authorise TradeCalls to process recurring payments from your nominated payment method.

You agree to ensure:

  • your payment details remain valid;

  • sufficient funds are available on billing dates.

If payment fails:

  • TradeCalls may retry the payment;

  • suspend Services;

  • recover any unpaid fees.

TradeCalls may change pricing by providing at least 30 days’ written notice.

5. Payment Authority and Acceptance

By proceeding with signup, onboarding, or payment, you:

  • acknowledge you have read and accepted these Terms;

  • authorise TradeCalls to process recurring automatic payments;

  • authorise payment for setup fees, subscription fees, and approved additional charges.

Recurring billing continues until valid cancellation.

6. Customer Responsibilities

You agree to:

  • provide accurate business information;

  • keep your information current;

  • review AI call summaries for accuracy;

  • respond to leads appropriately;

  • ensure call forwarding is correctly configured (where used);

  • comply with applicable laws.

You are solely responsible for any decisions made based on AI-collected information.

7. AI Limitations and Accuracy

TradeCalls uses artificial intelligence to interact with callers.

You acknowledge:

  • AI may misunderstand callers;

  • call summaries may contain errors;

  • caller information may be incomplete or inaccurate;

  • AI responses may vary.

TradeCalls does not verify caller information.

You are solely responsible for validating all lead and customer information.

TradeCalls accepts no liability for decisions based on AI-generated information.

8. Call Recording

TradeCalls records calls for:

  • service delivery;

  • quality assurance;

  • system training;

  • compliance;

  • dispute resolution.

You acknowledge that call recording may occur as part of the Services.

You are responsible for complying with any legal obligations to notify callers regarding call recording.

TradeCalls is not liable for your failure to meet legal recording obligations.

9. SMS Notifications

TradeCalls may send SMS notifications and call summaries.

SMS delivery depends on third-party telecommunications providers.

TradeCalls does not guarantee SMS delivery times or successful delivery.

TradeCalls is not liable for:

  • delayed delivery;

  • failed delivery;

  • carrier interruptions.

10. Third-Party Providers

TradeCalls relies on third-party technology providers, including:

  • telephony providers;

  • AI platforms;

  • messaging providers;

  • hosting providers;

  • integrations.

TradeCalls is not responsible for outages, interruptions, failures, or limitations caused by third-party systems.

Third-party terms may apply where integrations are used.

10. Third-Party Providers

TradeCalls aims to provide reliable service but does not guarantee uninterrupted availability.

Services may be affected by:

  • maintenance;

  • software updates;

  • internet outages;

  • telecommunication outages;

  • third-party outages.

TradeCalls will use reasonable efforts to restore service where interrupted.

12. Intellectual Property

All TradeCalls systems, software, workflows, prompts, branding, automations, and service frameworks remain the exclusive property of TradeCalls.

You must not:

  • copy;

  • modify;

  • distribute;

  • reverse engineer;

  • resell

any part of the Services without written consent.

13. Customer Data

You retain ownership of your business data.

You grant TradeCalls a non-exclusive licence to:

  • store;

  • process;

  • analyse

your data for service delivery, support, analytics, and service improvement.

TradeCalls may use anonymised aggregated data to improve Services.

You are responsible for maintaining your own records and backups.

14. Privacy

TradeCalls handles personal information in accordance with Australian privacy laws.

You warrant that you have authority to collect and process customer information submitted through the Services.

You indemnify TradeCalls for privacy breaches caused by your conduct, instructions, or non-compliance.

15. Limitation of Liability

To the maximum extent permitted by law, TradeCalls is not liable for:

  • missed calls;

  • lost leads;

  • lost revenue;

  • lost profits;

  • lost business opportunities;

  • inaccurate call summaries;

  • AI errors;

  • SMS failures;

  • business interruption.

TradeCalls’ total liability is limited to the total amount paid by you to TradeCalls in the previous three (3) months.

Nothing in these Terms excludes rights under Australian Consumer Law.

16. Indemnity

You indemnify TradeCalls against any claims, losses, liabilities, or expenses arising from:

  • your use of the Services;

  • your customer disputes;

  • privacy breaches;

  • call recording disputes;

  • misuse of the Services;

  • unlawful conduct.

17. Suspension and Termination

TradeCalls may suspend or terminate Services immediately if:

  • payment remains unpaid;

  • you breach these Terms;

  • unlawful use is suspected.

You may cancel Services by providing at least 30 days’ written notice.

Cancellation takes effect at the end of the billing period.

No refunds apply for unused portions of a billing cycle.

Outstanding amounts remain payable.

18. Refund Policy

Setup fees are non-refundable once onboarding begins.

Monthly subscription fees are non-refundable once billed.

No refunds are provided for change of mind.

Australian Consumer Law rights remain unaffected.

19. Force Majeure

TradeCalls is not liable for delays or failures caused by events beyond reasonable control, including:

  • telecommunications failures;

  • internet outages;

  • natural disasters;

  • cyber incidents;

  • government actions;

  • power outages.

20. Marketing Use

Unless otherwise agreed in writing, you grant TradeCalls permission to use your business name and logo for marketing and promotional purposes.

You may withdraw this consent by written notice.

21. Changes to Terms

TradeCalls may update these Terms from time to time.

Updated Terms take effect upon publication or written notice.

Continued use of the Services constitutes acceptance of updated Terms.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

23. Contact

TradeCalls Australia Pty Ltd
ACN 697 473 840
ABN 92 697 473 840
Email: hello@tradecalls.com.au
Website: tradecalls.com.au