TradeCalls Privacy Policy

Effective Date: 30/04/2026
Business Name: TradeCalls Australia Pty Ltd
ACN: 697 473 840
ABN: 92 697 473 840
Email: hello@tradecalls.com.au
Website: tradecalls.com.au

1. Introduction

TradeCalls Australia Pty Ltd (“TradeCalls”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in connection with our AI-powered phone answering, call handling, SMS notifications, and related business services.

TradeCalls complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services or providing personal information to us, you agree to this Privacy Policy.

2. What Personal Information We Collect

TradeCalls may collect personal information from:

  • our customers (business owners);

  • authorised users;

  • callers contacting our customers.

The personal information we may collect includes:

Business Customer Information

  • Full name

  • Business name

  • Phone number

  • Email address

  • Billing information

  • Business address

  • Service preferences

  • Account login details

Caller Information

Where callers contact a TradeCalls client, we may collect:

  • Name

  • Phone number

  • Email address (if provided)

  • Job address

  • Job details

  • Service requested

  • Call recordings

  • Call transcripts

Technical Information

We may collect:

  • IP address

  • Device type

  • Browser type

  • Website usage data

  • Login activity

System usage data

3. How We Collect Information

We may collect personal information:

  • directly from you;

  • when you sign up;

  • when you complete onboarding forms;

  • during phone calls;

  • through call recordings;

  • through website forms;

  • via email communications;

  • through integrations;

  • through cookies and analytics tools.

We only collect information by lawful and fair means.

4. Why We Collect Personal Information

We collect personal information to:

  • provide our AI receptionist Services;

  • answer inbound calls;

  • capture lead information;

  • deliver SMS summaries;

  • route calls;

  • provide customer support;

  • process payments;

  • manage subscriptions;

  • improve service quality;

  • monitor performance;

  • maintain security;

  • comply with legal obligations.

5. Call Recording and Transcripts

TradeCalls records calls and stores transcripts as part of service delivery.

Call recordings may be used for:

  • quality assurance;

  • service delivery;

  • AI training;

  • dispute resolution;

  • system improvement.

By using TradeCalls, you acknowledge and consent to the recording and processing of calls.

Clients are responsible for complying with any legal obligations to notify their callers that calls may be recorded.

6. How We Use Personal Information

TradeCalls may use personal information to:

  • deliver Services;

  • manage accounts;

  • process billing;

  • send service updates;

  • send support communications;

  • improve our AI systems;

  • analyse call performance;

  • improve customer experience;

  • detect fraud;

  • maintain compliance.

We do not sell personal information.

7. Disclosure of Personal Information

We may disclose personal information to:

  • our employees;

  • contractors;

  • service providers;

  • telephony providers;

  • cloud storage providers;

  • AI providers;

  • payment processors;

  • legal advisers;

  • accountants;

  • regulators where required by law.

We only disclose information where reasonably necessary.

8. Overseas Disclosure

TradeCalls may store or process personal information through third-party providers located outside Australia.

This may include providers in:

  • United States

  • European Union

  • other jurisdictions used by our service providers.

By using our Services, you consent to overseas disclosure where necessary for service delivery.

We take reasonable steps to ensure data remains protected.

9. Data Storage and Security

TradeCalls takes reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • modification;

  • disclosure.

Security measures include:

  • secure cloud storage;

  • restricted access;

  • encrypted systems;

  • secure authentication.

While we take reasonable precautions, no system is completely secure.

10. Data Retention

We retain personal information only as long as necessary for:

  • service delivery;

  • legal compliance;

  • dispute resolution;

  • internal record keeping.

We may de-identify or delete data when no longer required.

11. Access and Correction

You may request access to your personal information held by TradeCalls.

You may also request corrections if your information is inaccurate or incomplete.

Requests can be made by contacting:

hello@tradecalls.com.au

We will respond within a reasonable time.

12. Marketing Communications

TradeCalls may send service-related communications and marketing communications.

You may opt out of marketing communications at any time by:

  • clicking unsubscribe; or

  • emailing us.

Service-related notices may still be sent where necessary.

13. Cookies and Website Analytics

TradeCalls may use cookies and analytics tools to:

  • improve website performance;

  • understand user behaviour;

  • improve marketing effectiveness.

Cookies may collect:

  • browser information;

  • device information;

  • pages visited;

  • session data.

You can disable cookies through your browser settings.

14. Third-Party Links

Our website may contain links to third-party websites.

TradeCalls is not responsible for the privacy practices of third-party websites.

You should review their privacy policies separately.

15. Complaints

If you believe your privacy has been breached, please contact us:

hello@tradecalls.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

16. Changes to This Policy

TradeCalls may update this Privacy Policy from time to time.

Updated versions take effect upon publication on our website.

Continued use of our Services constitutes acceptance of the updated Privacy Policy.

17. Contact

TradeCalls Australia Pty Ltd
ACN 697 473 840
ABN 92 697 473 840
Email: hello@tradecalls.com.au
Website: tradecalls.com.au